UrbanFlowers Bangkok FAQ – Flower, Cake & Gift Delivery Help

Simply visit our online shop, choose your flowers, Cakes, or gifts, and add them to your cart. You can personalize your order with notes, ribbons, or a free greeting card. Our system is quick, secure, and available 24/7 — and our support team is ready to help if you prefer to order via Line or WhatsApp.

Yes. You can select your preferred date and time slot during checkout. Whether it’s a birthday, anniversary, or surprise delivery, we’ll handle the timing so your gift arrives exactly when you want it.

Absolutely. You can choose flower types, wrapping styles, or even cake flavors. Our Customer Happiness Team, led by May, will guide you through special requests — from mixed bouquets to themed gift baskets. No request is too big or impossible.

Yes, as long as the order hasn’t been prepared or dispatched. Contact us via Line (@urbanflowers) or call +66 62 196 4426 within business hours, and we’ll do our best to accommodate any changes.

We offer a 3-hour delivery guarantee within Bangkok. Once your order is placed, our in-house florists and pastry chefs begin preparing it immediately. We never outsource deliveries — every gift is handled by our own trained drivers for speed, safety, and presentation.

We deliver across Bangkok, Nonthaburi, Pathum Thani, Samut Prakan, Samut Sakhon, and Nakhon Pathom.
Within Bangkok, we cover Sukhumvit, Phrom Phong, Thonglor, Ekkamai, Asoke, Silom, Sathorn, Ari, Phaya Thai, Ratchada, Ladprao, Bang Na, On Nut, Rama 9, and Chatuchak.
Every order is delivered by our in-house drivers with temperature-controlled handling for flowers and cakes.

Our driver will call the recipient before arrival. If they’re unavailable, we can leave the gift with reception/security (with your permission) or reschedule for a new time at no extra cost. You’ll receive a photo confirmation once the delivery is complete.

Yes — UrbanFlowers operates 7 days a week, including weekends and holidays. We understand that celebrations don’t wait, so we’re always here to deliver happiness.

We accept all major credit cards, debit cards, and Thai QR PromptPay. International customers can pay via Stripe, PayPal, or credit card checkout. Every payment is secure and processed with SSL encryption for your protection.

Yes, of course. Please tick the “Tax Invoice Request” box during checkout or contact our support team with your company details. We can provide both digital and paper invoices.

Yes — all listed prices include VAT. There are no hidden fees or service charges. Delivery is free within Bangkok for orders over 1,500 THB.

Yes. We source our flowers directly from high-altitude farms in Northern Thailand, where cooler climates produce larger, longer-lasting blooms. We use only Grade A flowers, stored in cooling rooms, and arranged just before delivery by our expert florists.

Every cake and chocolate is made in-house, fresh daily by our professional pastry chefs and chocolatiers. Cakes are baked and decorated right before your delivery time, ensuring they arrive perfectly fresh and ready to enjoy. We use only Belgian chocolate and natural ingredients.

Our hampers combine handcrafted items from our kitchen with premium artisanal products. You’ll find award-winning Snowdonia cheese, Belgian chocolates, Wildleaf tea (our own ethical brand from Chiang Rai), and hand-poured candles made by expert Thai artisans. Each one is designed for a memorable gifting experience.

Yes! We provide corporate gifting solutions for events, holidays, and employee appreciation. Custom branding, logos, and packaging are available. Please contact our Corporate Team at info@urbanflowers.co.th
for tailored options and volume pricing.

Our flowers typically stay fresh for 5–7 days, depending on the variety and environment. Keep them in a cool place away from direct sunlight, and replace the water daily. For arrangements in floral foam, top up water every morning.

Unwrap the bouquet, trim the stems about 2 cm, and place them in clean, cool water. Add any flower food included. Avoid placing them near air conditioning or direct sun for best longevity.

That’s very rare — but if it happens, you’re covered by our 100% Freshness & Money-Back Guarantee. Contact us within 24 hours of delivery with a photo, and we’ll replace or refund your order immediately.

Yes we try. We use eco-friendly wrapping, we try to avoid plastic wherever possible, and partner with local farms to reduce transportation waste. Our ribbons, boxes, and baskets are all reusable or recyclable.

Yes — 10 THB from every order goes to Bangkok charities supporting children’s education and environmental programs. Together with our customers, we’ve helped over hundreds of children and continue to expand our community impact.