Express Delivery Promise
At UrbanFlowers, we specialize in fast, reliable delivery of fresh flowers, gourmet gifts, and premium products. Every order is prepared fresh and delivered within 3 hours across Bangkok and surrounding areas.
1. Delivery Areas
We deliver across Bangkok and the Greater Bangkok Metropolitan Region, including:
Bangkok
All central and suburban districts (Sukhumvit, Phrom Phong, On Nut, Sathorn, Silom, Bang Na, Lat Phrao, Chatuchak, and more).
Samut Prakan
Bang Phli, Bang Bo, Phra Pradaeng, Bang Pu, Mueang Samut Prakan.
Nonthaburi
Mueang Nonthaburi, Bang Kruai, Bang Bua Thong, Pak Kret.
Pathum Thani
Mueang Pathum Thani, Thanyaburi, Lam Luk Ka, Rangsit area.
Samut Sakhon
Mueang Samut Sakhon, Krathum Baen.
Note: We do not deliver outside these areas or internationally.
2. Delivery Timeframes
3-Hour Delivery Guarantee
All orders within our service areas are delivered within 3 hours of confirmation.
Optional Delivery Slots
For customer convenience:
- • 09:00 – 11:00
- • 11:01 – 14:00
- • 14:01 – 17:00
- • 17:01 – 20:00
Important
While we strive to meet the selected timeframe, Bangkok traffic or severe weather may occasionally cause delays. Exact-time delivery cannot be guaranteed.
3. Shipping Providers
We deliver using:
Our Professional Drivers
For delicate, perishable products
Trusted Third-Party Couriers
Such as Lalamove for peak times
4. Tracking & Notifications
Real-Time Updates
- Real-time tracking link by SMS or email once your order is dispatched
- Notifications sent at every stage until successful delivery
5. Shipping Costs
Bangkok
Flat delivery rate:
150 THB
per order
FREE DELIVERY
on orders over 1,500 THB
Surrounding Provinces
Samut Prakan, Nonthaburi, Pathum Thani, Samut Sakhon
- Delivery fees vary by district and distance
- Exact costs calculated at checkout
6. Handling & Dispatch
Quick Processing
Orders processed and dispatched within 1 hour of payment confirmation
Careful Packaging
Every item carefully packaged to ensure freshness and quality on arrival
7. Lost, Stolen, or Damaged Orders
Our Guarantee
If an order is lost, stolen, or arrives damaged, we will send an immediate replacement.
To report an issue:
- • Notify us within 12 hours of delivery
- • Provide order number and photo proof (if applicable)
8. Returns & Refunds
Perishable Items
(flowers, cakes, chocolates, cheese, gourmet gifts)
Eligible for replacement or store credit if reported within 12 hours.
Non-Perishable Items
(candles, perfumes, lifestyle gifts)
Returnable within 14 days if unused and in original packaging.
9. Customer Responsibilities
To ensure smooth delivery, customers are responsible for:
- Providing accurate delivery details
- Ensuring recipient availability during delivery
- Storing perishable goods properly upon receipt
Note: UrbanFlowers cannot be held responsible for failed deliveries due to incorrect addresses or absent recipients.
Contact Us
For any shipping or delivery inquiries:
Last Updated: Last Updated: January 2025. This policy is subject to change. Please check this page regularly for updates.